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If you have a complaint about the service
you have received from the Commercial Section you should write to
the Head of Commercial Section, Graham Glover. If you are still
not satisfied, you should write to the Deputy Head of Mission, Mr
Colin Crorkin, or the Ambassador, Anthony Layden.
In all cases please provide:
- a clear name, address and telephone
number
- a clear description of your complaint
- as much detail as possible
In all cases, we will take your complaint
seriously and try to give you a full reply promptly, and in any
case within 20 working days. If we cannot for any reason give you
a full reply within this time, we will tell you when we expect to
do so and keep you up-to-date with progress.
If you want to take the matter further:
Commercial-related work by staff at
the British Embassy Tripoli is now the responsibility of UK Trade
and Investment. Any complaints about the information or support
you have received should be sent using the 'Feedback' page on UK
Trade and Investment's web-based electronic Gateway. The Feedback
page is shown on the home page of www.uktradeinvest.gov.uk.
On-screen, self-explanatory instructions will guide you through
how to make a complaint. UK Trade and Investment will send you personal
confirmation that we have received your complaint within 2 working
days and aim to investigate it fully within 2 weeks.
If you cannot contact UK Trade and
Investment by email, please write to:
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