Our aim is to provide an efficient service to the public. But in any organisation, sometimes things may go wrong. In this case, please let us know as soon as possible. We will do our best to respond to your complaint quickly, and try to ensure that others do not have cause to complain again.

If you have a specific complaint about any aspect of the British Embassy Tripoli (e.g. visa, consular matters) you should first address this to the section concerned. Details of who to complain to in individual sections of the Embassy (Visa, Consular, Commercial) are given in the relevant sections of the site.

If you have a general complaint about the Embassy, please address this in the first instance to the Deputy Head of Mission, Colin Crorkin.

In all cases please provide:

WHAT WE WILL DO

If your complaint is by telephone, we will always try and deal with the issues immediately. With a more complicated complaint, we may ask you to put your complaint in writing.

In all cases we will take your complaint seriously and try to give you a full reply within 20 working days.

If we cannot give you a full reply within this time, we shall tell you when we expect to do so and keep you up-to-date with progress.

We do need to know from you if something goes wrong. Only then can we do something about it and improve the service we offer.

WHAT TO DO IF YOU ARE STILL NOT SATISIFED

Refer to the Deputy Head of Mission, Colin Crorkin, or to the Ambassador, Richard Dalton.

If the complaint concerns a visa, consular or general matter, you can ask for your complaint to be put through to the appropriate Head of Department at the Foreign and Commonwealth Office in London.

You can also contact the Complaints Officer: